Returns Policy

Can I return my goods?

Yes. As long as they are returned unopened and in the a condition that will be accepted for re-sale, the goods can be returned to us at;

Unit 1 Hollandstone Farm
High Street

If a product is faulty or has been damaged so that the contents within cannot be used, please inform us within 7 working days of order so that we can arrange a replacement or a refund.

If you wish to return the faulty or damaged items, call us and we will make arrangements to collect the goods at our cost.

How long will it take to process my refund?

Once we have received the goods back (in the case of a return), or agreed a refund with you, this can take some time. Refunds are controlled by your bank or card issuer, so there may be some delay until funds show on your account.

The wrong goods have been sent.

We will always try and send the product that you ordered. If a mistake does occur, get in touch with us and we will arrange to uplift the incorrect product and send out the right items as soon as possible.

How should I return goods?

We recommend that you use a carrier who can provide proof of sending & proof of delivery, as the goods are your responsibility until we receive them.

Do I have to pay for returns?

We do not pay for returns other than if goods are faulty or the product supplied is incorrect.

How much time is there to make a return?

You must return goods within 7 working days of receiving them.